Frequently asked questions
Can’t find what you are looking for? Write to us: we reply personally, usually the same day.
Booking
How does direct booking work?
Choose your dates in the house calendar and send a request. You pay nothing online: we reply within 24 hours to confirm availability and price, and send you instructions to complete the booking.
Why book here rather than on a booking platform?
Because there is no intermediary commission: the price is lower and you deal with us directly, before and during your stay.
How do I pay?
A 20% deposit is due when the booking is confirmed; the balance is paid before arrival. Our reply includes all the payment details.
What if I need to cancel?
Cancellation is free up to 5 days before arrival: we refund your deposit.
Is there a minimum stay?
Yes, it depends on the season. You will find it in each house’s price table, and the calendar tells you if your dates are too short.
Your stay
What are the check-in and check-out times?
Check-in is from 5 pm, check-out by 11 am. If you need different times, just ask: we will help whenever we can.
Are bed linen and towels included?
Yes, sheets and towels are included. Final cleaning has a fixed fee shown on the house page.
Can I bring my pet?
Yes, pets are welcome. Please mention it in your request.
Is there parking?
Yes, every house has free private parking. Casa Cervo A2 has two spaces, and Villa CliCla has an extra space near the beach in Imperia.
Are the houses suitable for children?
Yes: on request we provide a cot and high chair, and every house has a pool to enjoy.
When are the pools open?
At villas C21 and C15 in Andora, from 1 June to 10 September, every day except Wednesday, swim caps compulsory. At Casa Cervo A2, from 1 June to 30 September, 9 am to 8 pm. Villa CliCla has a private pool for your use only.
Getting here
How do I get there by car?
Take the A10 Genoa–Ventimiglia motorway: exit Andora for the houses in Andora and Cervo, exit Imperia Ovest for Villa CliCla.
Which airports are closest?
Genoa (about 95 km) and Nice (about 105 km). Milan Malpensa and Turin Caselle are about two and a half and two hours’ drive respectively.
And by train?
Andora and Imperia stations are on the Genoa–Ventimiglia line, a few minutes from the houses.
Write to us
Questions about a house, dates or the area? We reply personally, usually the same day.
- info@rivieravilla.it
We speak Italian, English, French and Spanish.
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